FAQ

 This site provides information about three things:

  1. Our retail location: Candy HQ in Keene, NH
  2. Our products that are available locally: Shop Local
  3. Our Online Store: the products we are able to ship to anywhere in the US.

 

Local questions:
Q Can you ship cupcakes?

A: At this time we are unable to ship cupcakes. They are fragile. But we do have a local delivery option as well as store pick up.

Q: How does online ordering work for locals?

A: It depends on what you order. If you are local and want us to ship to your mom in Alaska, we can do that! The perks of living close is that when you check out, you will be given options for local delivery, store pickup in addition to USPS shipping options. You have a lot of choices!. Plus you can always call us at (603) 352-0900 during operating hours and we would be happy to help in any way we can. 

Q: Is everything you have in the store on the website?

A: No, at this time we have some items that work best online, and information about other things, like ice cream and cupcakes, that are available in the store only. We are trying to balance and get the website up to date as best we can. When in doubt, give us a call or email us.

Gift Cards:

Yes we offer gift cards Click here to purchase online.

Gift cards are able to be use at both of our Keene businesses.

In addition, you can use the gift card on the website, but you will need a different code to redeem. Please be sure to reach out to lifeissweetcandystore@gmail.com and we will email you the code if you wish to redeem it online. Thanks!

Ordering Questions:

Q How does the custom candy box work? 

A: Choose the custom candy box link. This can be reached through the home page or through the shop online tab. You will be redirected to the ordering page. Follow the steps, pressing next after each step. Sometimes the page is slow to load - be patient - because it is worth it!
    1. Step 1: Select your box size (this will put a green check mark on the box selected and). Select the "NEXT" button.
    2. Step 2: Select your candies by clicking on the candies you would like. This will put a green check mark in the box. Clicking more than one time will add multiple selections of the same candy. 
    3. Step 3: Add any extra candies.
    4. Step 4: Continue shopping.
    5. Step 5:  Check out. You can select multiple addresses!
Q: How many candies can I pick for the custom candy box?
A: The 1 lb. box allows 8 candy choices, the 1.5 lb. box allows 12 candy choices and the 2 lb. box allows 15 candy selections. If you choose more than alloted - we will choose the correct amount at random.
 
Q: How much of each candy will I get in my box?
A: We try to fill each box with an equal amount of each candy ordered.
 
Q: What if I want more of a particular candy?
A: Just add more of that candy by clicking the plus sign indicating which candies you'd like more of. 
 
Q: What if you're out of a candy I picked?
A: Sometimes we run out of a particular candy when we're filling a lot of orders. Our website says we will “do our best” to fulfill everyone’s selections, and we really do. We love candy too! If we are out of a particular candy and are not able to restock within a couple of days, we fill the box to its full weight with the other selections and ship the order. The box will contain a note letting you know we were out of one of the candies selected.
 
Q: How is the box packed?
A: With the exception of unwrapped chocolate candies, which we put in a separate bag inside the box, your box will be a mixed collection of your candy selections. Below is a video that shows exactly how the boxes are made. 
 

Shipping Questions:
 
Q: When will my order ship?
A: Orders placed one week are shipped the following week. (sometimes we add extra days during the busy time) Most orders are packed and arrive at the post office by Monday afternoon, though some are held back if we're waiting for a specific candy to be delivered.
 
Q: How are my items shipped?
A: Boxes are shipped via USPS Flat Rate Shipping. If you want speedier delivery, Expedited Shipping is an option at checkout. Rates are $8 for 3 lbs and under. $14.95 for delicate items and over 3.5 lbs. Add an ice pack for $5.00 to keep it cool.
The following is a short video to show how the package will arrive for a custom 2 pound candy box. It will also be in a pink plastic bag inside the USPS packaging to ensure freshness and protection. 

 
Q: How do you keep the candy from melting during shipping?
A: We offer an icepack at checkout to keep things a bit cooler, but to be fair, even with an icepack, some candies will get sticky and a little melty at any temp over 93 degrees. Please consider the climate and the shipping distance from our store in Keene, NH when choosing to order. Though it would be awesome if we could, we cannot control Mother Nature or the speed of the USPS. There is also an option to select Expedited service which will get it there sooner.
 
Q: Why does my tracking number show "Pre-ship" status?
A: A tracking number is generated by USPS as soon as a label is printed. The status will not change until the package is delivered to the post office.
 
Q: The tracking status says Delivered but I didn't get it.
A: In our experience, it can take several days for a package to appear AFTER they post that status. We understand this is due to the USPS's scanning process during the COVID pandemic. We recommend speaking with your mail carrier or post office because at that point it is a local mail issue and we have no ability to investigate from our end. But please let us know what you find out.
 
After Receiving your order:
Q: I picked tons of candies but only got a few of them.
A: The different size boxes have different candy limits. For a 2 lb. box, you can select up to 15 different candies. A 1 lb. box allows 8 candy choices, and a 1.5 lb. box allows 12 candy choices. If you select more candies than the limit, the Candy Crew cannot include them all and will fill your box to its full weight with the allowed number of selections.
 
Q: I picked 12 candies but only got 11. What happened?
A: Sometimes we run out of a particular candy when we're filling a lot of orders. If we are out of a particular candy and are not able to restock within a couple of days we fill the box to its full weight with the other selections and ship the order. The box will contain a card letting you know we were out of one of the candies selected.

 

 

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